Admit it, there have been times that you have driven through Walgreens to pick up a prescription and just wanted to ask them to grab you a gallon of milk and some toilet paper why they were at it. We have all been in situations where we just were too sick, tired, or busy to go shopping at the store. Amazon Prime answered our prayers in many markets because they will actually deliver items to your house within a few hours. Although I appreciated the service when I was sick as a dog, it is just not realistic for me to use for my weekly grocery shopping.
After getting back from our vacation, the last thing Dave and I wanted to do was go to the grocery store. I pulled up Kroger’s ClickList website and signed in (you have to create an account if you don’t already have one). As soon as I logged in I noticed that on the front page they had products that I commonly purchase (another reason loyalty cards are great). I noticed that everything they had on sale in the store was also offered on sale to me online.
I quickly found basic items we needed (eggs, bread, ice cream) and added them to my cart. I was super excited to try out a Spaghetti Bolognese recipe I ate while we were in Italy. I pulled up my online recipe and then added the ingredients I didn’t have to my cart. This is one feature I REALLY liked! It is a pain to bring cookbooks or pictures to shop, but I could sit on my couch and just click on the ingredients. I also really appreciated that I was able to find exotic (or exotic to me) ingredients from my recipes.
After Dave and I both inputed the items we wanted (we took turns), I went to check out. They ask you if you are willing to have substitutes if something is not available (I said yes). I then scheduled a pick up for the next day (I placed the order around 5 PM Sunday and the earliest I could pick up was 8-9 AM on Monday).
Monday I arrived to the designated pick up spot around 8:10 AM. The sign said to dial a number to let them know I was there, but the Kroger employees saw me and came right out. Linda, the very sweet lady who was assigned to help me, asked me for my name. She came back out and the first thing she asked was if I had any coupons I wanted to use. She then asked me about a substitute. They didn’t have the 55 select beer Dave wanted and asked if another beer (similar) would be ok as a substitute. I like that you can purchase beer and wine (you just have to show an ID if you look young). Normally, the substitute would have been fine, but Dave only drinks the 55 stuff because it has almost no calories. I was able to take it off my order.
Linda then rolled out the rest of my order (33 items) and went over it. There were a few other items that needed to be substituted and she wanted to make sure they were ok. I was very pleased with how they do the substitutes. Basically if they don’t have an item, they find an equal (or better) item and give it to you at the lower price. For example, Dave wanted a one pound bag of normal baby carrots. They did not have them so they were substituted with more expensive organic carrots and honored the lower price.
I then gave Linda my credit card where she swiped it in her machine. She helped me load up my bags (they are supposed to do it for you, but I don’t feel comfortable just standing there when I am able bodied).
Overall, I had the BEST EXPERIENCE!!! I won’t use this service every time I shop, but will use it for days that I just can’t make it to the grocery store.
The cost of this service is $4.95 (The first 3 visits at Kroger are free, so it did not cost me this time around). I know some people may be turned off by the cost, but I look at it differently. I feel you are paying for a service and will inevitably save money by not being in the store making impulse buys and having your kids sneak items into your cart. Plus, if you find a few coupons, you can totally offset this cost.
There were a couple of items I forgot to put on my list (you have up until midnight to alter your order). I didn’t mind because I knew it would not be a big deal to run in for one or two times later if I needed to. The only drawback would be that you can’t order your items online and then pick-up a few hours later. I suspect that as this service grows more popular, they will open up more time slots for convenience.
If you decide to try this out, make sure to be careful about your selections. My friend thought she was buying 5 bananas and ended up with 5 pounds!
My question for you, who has used this service or who wants to try it?